Spartan Group Australia Pty Ltd T/A Spartan Carpet Cleaning

ABN 51 678 803 971

Estimates and quoting:

Our minimum charge for any job is $150.00 (this may be a combination of rooms, hallways, stairs etc).
The price for our services given to you over the phone / email is subject to inspection of the job before work commences.
When our technician arrives at your premises they will inspect and measure the areas you have told us about. The technician will then inspect the carpet, upholstery/tiles and stains before work commences.
Most of the time the price given over the phone does not change.
The technician will sometimes quote extra after inspection if the following occurs:
- There are extra rooms or areas that we were not told about.
- The rooms are larger than 14m2.
- Parking near the job is unavailable.
- Carpet is heavily soiled and needs specialised cleaning.
- Some stains require extra treatments.
- Access to the job is deemed difficult access.
- There are animal stains or odours that require extra treatments.
- The technician will then confirm the price with you before the work is commenced.

Access to property and parking:

If access to the job is more than 15 stairs from where the job is parked a difficult access fee may be charged. Minimum $25
It is the responsibility of the customer to organise appropriate parking for the technician. If this isn’t possible, any costs for parking may be added to the invoice at the end, as well as a surcharge if parking is not available close by.

Cancellation Fee’s and Surcharges:

Spartan reserves the rights to charge customers a cancellation fee, a minimum of $75, for no shows and cancellations with less than 24 hours’ notice.
For bookings that exceed $300, a deposit of $100 or 25% of the total job may be asked for in advance. This deposit is transferable providing you, the customer, give a minimum of 2 full business day’s notice if you wish to transfer the booking.
Please call us on 0423 624 149 if you wish to transfer or cancel your booking and not email as we receive a high number of emails and our inbox isn’t constantly monitored.
Surcharges may be added for weekends, jobs after usual business hours, public holidays, multilevel apartment blocks or jobs where more than one operator is needed.

Carpet and Upholstery Cleaning:

Prices are subject to a maximum room size of 14sqm.
Stairs are quoted $4 per step.
Prices are subject to the condition of the carpet.
Normal spots and stains are included in the cleaning price.
Difficult stain removal is not included in the cleaning price.
This includes:
- Aged cordial
- Curry
- Urine
- Rust stains
- Bleaches, acids or dyes
- Blood
Difficult stains could impair the effectiveness of the results. Spartan Carpet Cleaning takes no responsibility for the results of permanent stains.
On some occasions stains or spillages on carpet can react negatively to the cleaning process. The stain or spill may have leaked through to the backing or underlay and can wick through to the surface of the carpet.
Stains or spillages on fabric and leather sofas may spread to the foam cushions or filling. These can wick through to the fabric after cleaning.
- Spartan carpet cleaning does not take responsibility for wick back of spillages or stains that have spread in the cleaning process and turned into permanent stains.
- Spartan carpet cleaning will not take responsibility for colour run or loss on fabric or leather sofas.
On some occasions blood and other heavy spills can penetrate carpet fibres and leak into the backing of the carpet and underlay. The blood may reappear after cleaning due to “wicking” where the blood has travelled upwards from underneath and will appear in the carpet fibres. If second or third cleaning is required, re-clean charges will apply.

What we cannot guarantee:

Permanent stains:

Spartan carpet cleaning will endeavour to remove all spots and stains. We carry a large range of stain treatment chemicals.
Stain removal will be successful providing the stain has not SET into the fibres. Once stains have SET, it causes discolouration due to dye change or bleaching and becomes The following substances are virtually impossible to remove:
- Coffee
- Cordial
- Curry
- Yellow Urine Stains
- Pharmaceutical preparations
- Acids and Bleach
Stains can be more difficult to remove from wool carpet compared to a synthetic carpet. Deterioration, fading, heavy traffic and wear cannot be rectified by cleaning.

Urine stains and animal hair:

We do not guarantee the removal or urine stains as these can become permanent.
Human and animal hair becomes intertwined within the fibres and can become extremely difficult to remove from the fibres on an initial deep steam or dry clean.
On occasion, the carpet may require further cleaning after a steam clean, with an upright vacuum cleaner daily with a rotating brush vacuum cleaner to completely remove hair.

Damage to seams, joins and sofas with or without care labels:

Spartan Carpet Cleaning takes no responsibility for damage that may occur because of carpet seams and joints that separate in the cleaning process.
The latex used in carpet backings for fringing, seaming, tape binding and repairs deteriorates in time and may loosen during the cleaning process.
All fabric sofas in Australia are required to have a FABRIC CLEANING CARE label attached to either the base and / or cushions from the manufacturer. The label is intended to inform the cleaning technician on what methods and procedures are recommended by the manufacturer. If the care label on your sofa has been removed, Spartan Carpet Cleaning will not be held responsible for any damage caused in the cleaning process, as we will not have had access to the manufacturer’s care instructions. It is your responsibility as the owner to know what care your sofa needs.
It is understood by the customer that they have read the care instructions from the manufacturer, and they are completely responsible for the outcome of the lounge – which may include colour runs or fades which are out of the technicians’ hands.

Cleaning items at the customer’s risk:

There may be circumstances where we at Spartan will refuse to clean items due to certain factors and conditions in which there would be a risk of damage. Examples of items in which this may occur is:
- Indian cotton sofas
- Haitian cotton
- Coir
- Sisal rope carpet
If you, as the customer, wish for us to proceed with cleaning against our recommendation, we will not be held responsible for any damage that may occur in the process.

Cleaning of carpets that have been dyed:

If your carpets and / or furnishings have been dyed rather than replaced at some stage, cleaning may cause these colours to run, and your carpet may show colour loss. You or our technician may not be aware that your carpet has been re-dyed, and therefore we are not liable or responsible for any colour loss or damage caused during the cleaning process.

Damage to loose grout in the Tile and Grout Cleaning process:

Tile and grout cleaning can sometimes damage or dislodge loose or old grout in the cleaning process. Loose or damaged grout sometimes cannot be noticed / seen on initial inspection and Spartan Carpet Cleaning will not be held responsible for grout that becomes dislodged or damaged during cleaning.
When cleaning natural stone tiles, the cleaning process will remove oil, detergent and other product build up. These contaminants often contribute to the overall shine of the stone, therefore after the cleaning process the natural state of the stone is revealed and is occasionally very dull. This is not damaged and Spartan Carpet Cleaning will not be held responsible for this.

Mould cleaning:

All prices for mould cleaning are subject to inspection.
All areas to be micro-cleaned need to be easily accessible.
In 95% of cases repainting is not required, though in some instances, oxidation of the paint may occur causing the paint to look pale or chalky. This usually occurs on surfaces that haven’t been repainted for a long period of time.
In rare instances, bubbling of the paint is possible where high levels of moisture have been prevalent.

General Terms and Conditions:

All prices are inclusive of GST.
Clients will be responsible for bearing all card and payment platform costs
Clients will always be offered a payment solution that doesn’t involve 3^rd party costs.
Though the term “steam cleaning” is used, no actual steam is involved in the hot water extraction process. Hot water extraction and steam cleaning, as it is commonly referred to, are the same process. Consumers often use the two terms interchangeably.
Payment is by cash or Mastercard / Visa at the completion of the job.
Combined lounge and dining will be quoted as 2 rooms.
If we consider your carpet to be heavily soiled and beyond normal cleaning procedures, we will requote your job as specialised cleaning rates before the commencement of the job.
Any no shows or cancellations within less than 24 hours will incur a cancellation fee.
You will be notified by message the confirmation of the job start time 2 hours before arrival. For early morning jobs you will be asked for confirmation the night before. We are not responsible for delays due to traffic, previous jobs running over, or other delays which may cause us to run late. We will attempt to contact you if your appointment is running late.
Insurance: We have our own public liability insurance. In the unlikely event of an insurance claim at your premises you will be dealing directly with our insurance company.
For approved account holders only:
- Should any invoice not be paid and remain outstanding for 30 days, Spartan Carpet Cleaning is entitled to recover from the Customer any monies owing under this agreement.
- Indemnify Spartan Carpet Cleaning Pty Ltd is entitled to demand immediate payment for all outstanding invoices and damages for breach (including debt collection costs, legal costs, and solicitor costs for recovery of the outstanding invoices on an indemnity basis).
- Charge interest pursuant to section 22 of the Taxation Administration Act 1996 from the date of the expiry of the invoice until the full debt plus any costs are paid in full.

SPARTAN GROUP AUSTRALIA PTY LTD – T/A SPARTAN CARPET CLEANING ABN 51 678 803 971

Terms & Conditions