Who We Are

SPARTAN GROUP AUSTRALIA PTY LTD t/a SPARTAN CARPET CLEANING

ABN 51 678 803 971

Collection of personal information

We collect a range of personal information from our customers, this information is solely gathered when willingly provided by the customer when booking services, completing payments, or obtained through referrals from friends and acquaintances.

The types of information that may be collected

1. Your name, contact phone number, email, social media accounts, address, and billing information.
2. Information from browsers when you visit our websites, such as server address, domain name, and the pages you visited, the page you came from and the type of browser and selected information for statistical purposes.
3. Where we wish to use your information for other purposes, we will seek your agreement beforehand.

How we use personal information

1. Facilitate the provision, promotion, and marketing of our services.
2. Aids maintenance of our business systems, ensuring compliance with legal obligations.
3. Enable our third-party service providers with IT products and services, to carry out product reviews and market research.
4. Provide more relevant marketing offers through direct marketing, database compilation, data analysis and the process or creation of other marketing information.
5. Responding to enquiries and communication with our customers.
6. Fraud detection and prevention.
7. Maintaining up to date customer records and information.

Disclosure

We will not disclose personal information to any third parties unless permitted to do so by law or you have willingly given us your consent.

Third parties we may disclose information to

1. There may be disclosure of pertinent information in use of service provision or marketing efforts.
2. Service providers including delivery companies, mail houses and third-party fulfillment contractors such as Google, Facebook, Instagram, and LinkedIn
3. Additionally, disclosure may occur in the context of business sale or to fulfill legal obligations.

Spartan Carpet Cleaning Website

Submitting enquiries through our online portal has been made as simple as possible while also providing security and privacy for your personal details.

• Policy amendments: We reserve the right to periodically amend this privacy policy to ensure its accuracy and compliance with regulatory requirements.
• Contact Information: For any queries or feedback regarding this privacy policy, please do not hesitate to contact us using the contact information provided below.
• Access and Correction: You have the right to access or request correction of any of your personal information being held by us. If you wish to do so, please contact us using the contact information below. If we have not responded to you within a reasonable time you are entitled under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner.
• Opting Out: You have the right to opt out of receiving promotional and marketing material. If you wish to do so, please notify us on the contact information below. You will also have the ability to do so through email preferences that you select.

For any queries, complaints, access to, correction of information or to opt out, please contact us at hello@spartancarpetcleaning.com.au.