Step 1: Emergency Call-Out & Assessment
Immediate response to your Hamilton property to assess the extent of water damage and identify any immediate risks before work begins.
Step 2: Make Safe & Risk Control
We secure the area to prevent further damage, identify any electrical or structural risks, and ensure the property is safe before restoration begins.
Step 3: Water Extraction
Removal of standing water using commercial-grade extraction equipment from carpets, underlay, hard floors and sub-floor cavities — the critical first step to limit damage.
Step 4: Drying & Moisture Mapping
Targeted drying using industrial air movers and commercial dehumidifiers, with daily moisture tracking and psychrometric monitoring to ensure complete drying to safe standards.
Step 5: Mould Removal & Prevention
Treatment to remove existing mould and prevent future growth, protecting the property and indoor air quality. Mould can begin forming within 24-48 hours of water exposure, so fast action is essential.
Step 6: Insurance Documentation & Reporting
Full documentation including before/after photos, moisture logs, equipment lists, scope of works and final reports to support the insurance claim and help streamline the process.