Step 1: Emergency Call-Out
Call us as soon as the damage occurs. We’ll attend your Hamilton property promptly to assess the situation and begin water extraction immediately.
Step 2: Documentation
We photograph and document all damage, take moisture readings, and prepare a detailed scope of works. This documentation is exactly what insurers need to process your claim.
Step 3: Water Extraction & Drying
Using truck-mounted extraction units, industrial air movers and dehumidifiers, we remove all standing water and systematically dry your property. We monitor progress with moisture meters until everything is dry.
Step 4: Mould Prevention
We apply antimicrobial treatments to all affected areas to prevent mould growth. Mould can begin forming within 24-48 hours of water exposure, so fast action is essential.
Step 5: Carpet & Upholstery Restoration
Once dry, we deep clean and sanitise affected carpets and upholstery using hot water extraction to remove contaminants, bacteria and odours left behind by flood water.
Step 6: Final Report for Insurer
We provide a comprehensive completion report with before and after photos, moisture readings and a summary of all work completed. This gives your insurer everything they need to finalise your claim.